FAQs

Frequently asked questions from our software, training and consultancy clients.

What are the training options? (pricing, class sizes etc.) 

Please note: Pricing varies depending on the length of the course and the content delivered. In-person courses are held at our head office in Letchworth, UK or at a customer nominated site.

  • Comms data courses  

    Online: pricing starts at £220 per student and goes up to £440. Depending on the course there is a minimum class size of 8 and a maximum of 30.  

    In person: pricing starts at £250 per student and goes up to £770. All courses have a minimum class size of 8 and a maximum of 12. 

    (Prices will vary for Premier Partnership and MPS) 

  •  RFPS courses 

    In person only: pricing starts at £900 per student and goes up to £3,425. All courses have a minimum class size of 6 and a maximum of 10. 

    (Prices will vary for Premier Partnership) 

  •  CSAS V3 courses 

    Online: pricing starts at £190 per student and goes up to £680. Depending on the course there is a minimum class size of 8 and a maximum of 25.  

    In person: pricing starts at £520 per student and goes up to £770. All courses have a minimum class size of 8 and a maximum of 12.  

  •  CDAN 

    Online only (self-study format): Pricing is £190 per student. Class sizes unlimited. 

What does the evaluation/POC process look like? 

The Evaluation or Pilot process is crucial for establishing the effectiveness and reliability of FA products prior to committing to a full implementation, the customer can trial the features and functions of the FA product suite either with FA demo data (Eval) or with their own live data (Pilot).   

The process starts by defining the customers objectives and scope, followed by identifying stakeholders and users who will be trialling the product and provide valuable success criteria and or KPIs that the customer is trying to achieve with an FA product. 

An evaluation is typically a shorter period (30 days) using the demo data provided and gives a first introduction to the product and its features. Whereas a Pilot (90 days) is using the customers live data in our secure platform so they can analyse real time results on real life cases. 

At both the Evaluation and Pilot stage, a dedicated Customer Service Manager is allocated to support and provide guidance on the product alongside our comprehensive e-learning training to enable the users to assess the tools' effectiveness, considering factors like accuracy, performance, scalability, ease of use etc. 

During the Evaluation and Pilot process regular engagement points are booked with the customer to ensure, the tool is meeting expectations and queries or questions are answered in a timely manner.   

The CSM throughout will monitor the success criteria that has been set and ensure a successful completion of the Evaluation and Pilot for the customer. 

What is the minimum spec to run CSAS?  

3.2 Host PC Requirements CSAS operates on a Windows PC platform only – it has been tested on all Windows releases from Windows 10 upwards. The host PC upon which the CSAS application is deployed must have the following minimum specifications: 

 • Windows 10 or higher 

• Intel i5 processor or higher 

• 8GB RAM or higher 

• At least 1GB of available space on the hard disk 

• Microsoft.NET Framework v8 

What different types of CSAS licences are available?  

CSAS can operate in two modes:  

Standalone – where each copy of CSAS works independently on its host computer and keeps all case data stored in a local database. 

Server-based – where a group of copies of CSAS within the same organisation connect to a CSAS Server. Users have the option to save cases in the server database and work on them there, or they can ‘check out’ a case to their local database and work on it locally. Some features are only available in ‘server mode’. When in server mode, individual cases can be checked out/checked in by toggling the ‘Local DB’ switch in the CSAS top row controls.  

Customer Support – do you have customer support, and when are they available? 

Forensic Analytics operate a support ticketing system that can integrate with other IT Service Management systems such as ServiceNow if required. 

Support requests can be logged by phone, email or online. Forensic Analytics first line support will log the incident in the tracking system and triage it with the customer. The ticket will then be assigned to the appropriate resolving team. First line support is available 24 hours a day, 7 days a week. Please note that technical issues that require second line support will be resolved on a 9:00 to 5:00, Monday to Friday basis.   

What follow up support is available? 

After the purchase of an FA product, customers continue to receive robust and expert guidance from their dedicated Customer Success Manager (CSM). The CSM ensures a seamless transition once live providing ongoing guidance and support to the customer to enable them with the tools to maximize the product's value. They assist with, addressing any concerns, and offering best practices, guidance on how to use the tool and its features which can tailored to the customer's specific use cases.  

The CSM will ensure to have regular check-ins to monitor progress and usage against any established KPIs and Success Criteria that have been set, ensuring the product meets and exceeds customer expectations. Furthermore, the CSM can help facilitate access to additional resources such as advanced training sessions, business updates via our user clinics, webinars, and white papers and any new feature rollouts, ensuring the customer fully leverages the FA product suite’s capabilities for long-term success.